How it works
Your dialer. Our voice. Your agents close.
CIVRA talks to the customer after Vicidial connects the call — then transfers warm leads to your team. We are not a dialer.
Clear line
What CIVRA does — and does not
Built for call centers running US campaigns on Vicidial.
CIVRA does
- Talks to the customer after your dialer connects the call.
- Follows your campaign script: open, qualify, handle objections, transfer.
- Sounds natural, answers quickly, and stays consistent every dial.
- Handles hangups, abuse, and do-not-call the way you want.
- Hands a warm lead to your human agents with the right notes.
CIVRA does not
- Replace Vicidial or place the outbound dials for you.
- Own your lead lists, CRM, or payroll.
- Ignore DNC / opt-out — you set the rules; the bot follows them.
- Waste closer time on tire-kickers when the script says transfer only if qualified.
On a live call
From pickup to warm transfer
Same dialer volume. Better, more consistent conversation.
- 01
Your dialer connects
Vicidial (or your PBX) dials as usual. When the customer picks up, CIVRA takes the conversation.
- 02
Bot runs your script
Greeting, questions, objections — the same flow your best opener would run, every time.
- 03
Screens the lead
Catches disqualifiers early. Handles DNC and angry hangups without drama.
- 04
Transfers warm
Only good connects go to your agents — with context so the closer is not starting from zero.
What owners care about
Quality that keeps people on the line
Not buzzwords — the things that decide if a bot survives a real call center.
- Voice quality
- Clear, natural speech so customers stay engaged instead of hanging up on “the robot.”
- Speed
- Low delay between customer talk and bot reply — conversation feels live, not laggy.
- Persuasion
- Stays on pitch, handles common objections, and pushes toward transfer or next step.
- Compliance on the call
- Disclosures, DNC, abuse, and hangup paths follow your rules — not freestyle chat.
Getting started
Share your script. Go live on Vicidial.
You already know your call flow. We make the bot follow it.
- 01
Share your script
Openings, questions, disqualifiers, transfer rules — how your best agents run the call.
- 02
We build the bot path
Your campaign flow on CIVRA: fronter, verifier, closer as you need them.
- 03
Point Vicidial
Same dialer, lists, and retries. DNS / SIP pointing so connected calls reach CIVRA.
- 04
Go live & tune
Listen to calls, fix weak spots, raise quality where it pays off.
After the call
You can hear what happened
Listen, check dispositions, and improve the script week by week.
Listen to every call
Recordings and transcripts so you can check if the bot followed the script.
See who transferred
Dispositions and outcomes — qualified, DNC, hangup, transferred — like a real team.
Improve week by week
Spot where customers drop or argue, then tighten the flow.
Next step
See it on your Vicidial
Bring your opener script and campaign mix — we show a live path to warm transfer.