Natural voice, fast replies, follows your script, handles DNC and abuse, warm transfer to your agents, keep Vicidial.
AI voice agents for call centers
Voice that runs the call.
AI openers and verifiers on your Vicidial — sound human, reply fast, follow your script, handle DNC and abuse, and transfer warm leads to your agents.
THE
NUMBERS.
Scale already running for call centers that keep Vicidial and put AI on the connected call.
Connected conversations run through CIVRA agents across live campaigns.
Call centers running US campaigns on Vicidial.
Fronter, verifier, and closer agents active across customer accounts.
Simultaneous live sessions without dropping dialer volume.
CAMPAIGNS.
Ready paths for the US campaigns call centers run most — Medicare and Final Expense first.
Agent types
YOUR
TEAM.
Not a random chatbot. Agents built for call-center scripts — persuasion, screening, DNC, and warm transfer to your humans.
THE FRONTER
Opens the call, follows your script, screens the lead, and transfers only the good ones to your agents.
FROM $15/MO
THE VERIFIER
Full eligibility and detail screen — standalone from consent, or post-fronter from DOB via session flags.
FROM $75/MO
THE CLOSER
Handles the close path on campaigns where AI closing is ready — or assists your human closers.
FROM $400/MO
Why owners pick CIVRA
WHAT MATTERS
ON THE CALL.
Not buzzwords — the things that decide if a bot survives a real call center.
- 01
Sounds human
Natural voice and timing so the customer stays on the line — not a robotic “press 1” feel.
- 02
Low delay
Fast replies. No long awkward silence that makes people hang up or swear at the bot.
- 03
Understands your script
Trained on your call flow — openings, questions, objections, and when to transfer.
- 04
Persuasion that converts
Keeps the pitch on track, handles common objections, and pushes toward a warm transfer.
- 05
DNC & abuse ready
Respects do-not-call, hangups, and abuse. Does not argue with angry customers or keep calling after opt-out.
- 06
Same every dial
No mood swings, no skipped disclosures, no “I forgot the script” — every call follows the path you approved.
Cost compare
SALARY
VS CIVRA.
What call centers pay human openers and verifiers — vs starting CIVRA role prices.
| Role | Human / mo | CIVRA / mo |
|---|---|---|
| Opener / fronter | ~$100–150 / month | from $15 / month |
| Verifier | ~$180–220 / month | from $75 / month |
Sample call
HEAR THE
FLOW.
Medicare opener path — stay on script, qualify hard, then warm transfer. Book a demo to hear a live voice on your Vicidial.
- 01 // Open
- 02 // Qualify
- 03 // Transfer
Audio preview
- 01Bot
Hi, this is calling regarding your Medicare options. Do you currently have Parts A and B?
- Customer
Yes, I have both.
- 02Bot
Great. Just so I understand — are you looking to lower your costs, or add dental and vision?
- Customer
Mostly the costs. Premiums went up.
- 03Bot
Understood. I can connect you with a licensed agent who can review plans for your zip. Is now a good time for a short transfer?
System // Result
Qualified → warm transfer
Closer queue
Next step
BETTER CALLS.
FEWER HIRES.
Put AI openers on Vicidial that sound human, follow your script, and send only good leads to your closers — without replacing your dialer.